No Return & Exchange Policy

1. Strict No Return, No Exchange & No Refund Policy

At Sai Collection, each garment—including our handcrafted Anarkali suit sets, designer kurtas, Phulkari dupattas, and sarees—is carefully inspected and packaged at our Panipat workshops prior to dispatch.

To uphold strict hygiene standards and protect boutique craftsmanship, we maintain a STRICT NO RETURN, NO EXCHANGE, AND NO REFUND POLICY on all orders once delivered.

2. Damaged or Defective Items (Transit Exception)

In the rare event that your parcel is received damaged in transit, defective, or contains the wrong item:

• You must notify our customer care team within 24 to 48 hours of delivery.
• A clear, unedited parcel unboxing video (showing the intact outer shipping label, sealed courier polybag, and opening process revealing the defect) is mandatory for verification.
• Once approved by our Panipat quality assessment team, a replacement of the same product will be dispatched. If the item is out of stock, a refund will be issued.

3. Sizing & Color Disclaimer

• Please consult our detailed Size Guide before placing your order. Returns or exchanges are not entertained for size or fitting discrepancies.
• Due to artisanal weaving and digital screen display calibrations, slight 5-10% color tone variances from catalog photography may occur naturally.

4. Order Cancellations

Orders can only be cancelled within 2 hours of placement before they enter our dispatch workflow. Once an order is confirmed and packaged for courier handover, cancellations cannot be processed.

5. Customer Care & Support

For transit defect claims or order inquiries, reach out to us with your Order ID and unboxing video:

• WhatsApp: +91 70155 67964 (Mon – Sat, 10:00 AM – 7:00 PM IST)
• Email: Saicollectionpnp@gmail.com